We want you to be happy with your purchase! RAILS will gladly refund any full-price items within 14 days of your delivery date or exchange within 30 days.

For your convenience, we provide one free shipping label per order for all domestic returns.

Please note:

• A €7.95 EU return processing fee applies to eligible returns and will be deducted from your refund. This fee is waived for Rails VIP Tier 2 members and above.
• Items must be unworn, unwashed, and unused with original tags attached.
• We only accept returns or exchanges purchased from railsclothing.com and not from another retailer.
• Personalized items cannot be returned or exchanged.

We guarantee our merchandise is free of manufacturing defects. If you feel you have received a defective item, or have any other inquiries about our return process, please contact our customer support team for assistance at info@rails.com

 

SALE RETURN POLICY

Items purchased using a 30% off discount code may be returned for store credit ONLY. FINAL SALE items are not eligible for a return, exchange, or store credit.

Store credit is provided in the form of a Gift Card code that is emailed to the original email address provided at the time of purchase. This code can be used towards any item(s) and never expires. If returning a purchase made with a Gift Card code, the refund will go back to the same code used at checkout so that it can be used again towards a future purchase.