Frequently Asked Questions
How does Refer a Friend work?
Share your unique referral link with friends. When they place their first order of €100 or more, they'll receive €25 off, and you'll earn €25 toward your next purchase.
How do I share my referral link?
Log in to your Rails VIP account, enter your name and email, then copy your unique referral link to share with friends via text or email.
How many people can I refer?
There’s no limit. Refer as many friends as you’d like and earn a reward for every successful referral.
How does my friend claim their reward?
When your friend uses your referral link, they'll receive €25 off their first order of €100 or more. The reward will automatically apply at checkout.
Can I refer someone who is already a customer?
No. Referral rewards are for new customers who have not placed an order with Rails before.
My friend forgot to use my link. Can they still get the €25 off?
No. The €25 off must be claimed through your referral link and applied at checkout before the order is placed.
Can I use my own referral link?
No. Referral links can only be used by new customers and can’t be applied to your own account.
How will I know when my referral is successful?
You'll receive an email notification once your friend completes their first order using your referral link.
When will I receive my referral reward?
Your reward is issued once your friend completes their first order. If their order is later returned or canceled, the reward may be voided.
How do I track my referrals?
Enter your name and email above, then click My Referrals. From there, you can send yourself an email with your referral activity.
What if my referral link isn’t working?
Try copying the link directly from the Referrals section of your account. If the issue continues, email info@rails.com and we’ll help resolve it.
Why wasn't my referral rewarded?
A few things can make a referral ineligible: your friend may have already placed an order with us, the order may not have met the €100 minimum, or it may not have passed our verification checks. If you think it was blocked by mistake, email info@rails.com and we’ll take a look.
Do referral rewards expire?
Yes. Referral reward codes and rewards expire 6 months after the issue date.